This Privacy Policy explains how Rubbish Clearance Edgware collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who request or use our rubbish clearance and related services in the Edgware area, whether you contact us by phone, email, online enquiry, or in person.
We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent manner in accordance with the UK General Data Protection Regulation GDPR and applicable data protection laws.
Rubbish Clearance Edgware is a rubbish removal service provider operating in and around the Edgware area. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.
If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our usual communication channels, such as our customer service phone number or email address.
We may collect and process the following categories of personal data when you interact with Rubbish Clearance Edgware or use our services:
Identification and contact details: This includes your name, address, property access details, email address, phone number and any other contact information you choose to provide.
Service and booking information: This includes details about the services you request or receive, preferred dates and times, type and amount of rubbish to be removed, notes relating to access or special requirements, and records of quotes or invoices issued.
Payment information: This includes information required to process payments for our services, such as partial payment card details provided to us, payment method information, transaction amounts and payment status. We do not store full card details where payments are processed by third party payment providers.
Communication data: This includes records of communications between you and us, such as emails, text messages, call logs or notes of telephone conversations, including any complaints, feedback or queries you submit.
Technical and usage data: If you interact with us online, we may collect limited technical information such as your IP address, browser type, general location and information about how you use our online enquiry forms. This is collected to help us administer and improve our services.
We will only process your personal data where we have a lawful basis for doing so under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, schedule a collection, carry out rubbish clearance services and process payments.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This includes managing our relationship with you, improving our services, keeping appropriate records of our work and handling enquiries and complaints.
Legal obligations: We process personal data where we are required to do so by law, for example to comply with tax, accounting or waste disposal regulations and to maintain legally required records of services provided.
Consent: In limited situations, we may rely on your consent, for example if we send you certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us.
We may use your personal data for the following purposes:
To provide rubbish clearance services: This includes responding to enquiries, providing quotes, booking appointments, attending your property, safely removing waste, and confirming completion of the job.
To manage payments and accounts: This includes invoicing, collecting payments, issuing receipts, managing outstanding balances and handling payment queries.
To communicate with you: This includes responding to your questions, notifying you about changes to bookings, sending service confirmations, and dealing with feedback or complaints.
To manage our business: This includes internal record keeping, quality assurance, staff training, monitoring service performance, and improving our services and processes.
To meet legal and regulatory obligations: This includes complying with waste disposal rules, tax requirements, and cooperating with regulatory authorities where required by law.
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and where they act as data processors on our behalf. These third parties may include:
Payment service providers who process your payments securely on our behalf.
IT and system support providers who help us operate our booking systems, email and data storage.
Waste transfer stations or disposal partners where we need to provide basic service-related information to meet regulatory requirements.
Professional advisers such as accountants or legal advisers where this is necessary for our business operations or to defend legal claims.
Where we use third parties to process personal data for us, they are only permitted to use the data in accordance with our instructions, must keep it secure and must not use it for their own purposes.
We may also share personal data with public authorities, enforcement agencies or regulators where required to do so by law, or where it is necessary to protect our rights, property or safety, or the rights, property or safety of others.
Our primary systems and service providers are chosen with the aim of storing and processing personal data within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside of these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In most cases, we will keep your core customer and service records for a period that enables us to respond to questions about our work, manage any potential disputes, and meet legal requirements. For example, we may retain invoices, basic contact details and service records for several years to comply with tax and financial rules.
Where we no longer need your personal data, we will securely delete or anonymise it. If we have collected data based solely on your consent and there is no other lawful basis for processing, we will delete it if you withdraw your consent.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include restricting access to personal data to those staff and contractors who need it to perform their duties, using secure systems for storage and communication, and training our team on their responsibilities regarding data protection.
While we use reasonable efforts to protect your personal data, transmission of information over the internet can never be completely secure. You are responsible for taking appropriate steps to protect your own devices and communications.
If you are a customer or resident in the Edgware area, you have a number of rights under data protection law in relation to your personal data. These rights include:
Right of access: You can request confirmation of whether we process your personal data and request a copy of the data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are investigating a concern you have raised.
Right to data portability: Where our processing is based on your consent or on a contract and is carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another provider where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to receiving direct marketing from us.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
To exercise any of these rights, please contact us using our usual customer contact details and provide enough information to help us identify you and respond to your request. We may need to verify your identity before we can comply.
If you are unhappy with how we handle your personal data, we encourage you to contact us so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this can be obtained directly from the authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply to all existing and new customers in the Edgware area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.
Learn how Rubbish Clearance Edgware collects, uses, stores and protects personal data of customers in the Edgware area in line with GDPR, including your rights and contact details.
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